Privacy Policy

1. Who We Are

77fe Casino ("77fe," "we," "our," "us") operates the online gaming platform accessible at 77fe.club. For the purposes of this Privacy Policy, 77fe is the data controller responsible for the personal data collected through the Platform.

This Privacy Policy applies to all users of the 77fe Platform, including registered account holders and visitors. It describes what personal data we collect, why we collect it, how we use it, with whom we share it, and what rights you have in relation to it.

If you have questions about this Policy or wish to exercise any of your data rights, please contact the 77fe support team via the contact information provided in Section 13.

2. Personal Data We Collect

77fe collects personal data from you in the following ways and categories:

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, email address, phone number, residential address, and preferred currency at the time of account creation.
• Identity verification (KYC) data: Government-issued identity documents (such as CNIC), proof of address, and, where required, source of funds documentation submitted as part of the KYC verification process.
• Payment data: Details of the payment methods used for deposits and withdrawals, including mobile wallet identifiers (JazzCash, Easypaisa), bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and transaction records. Full card numbers are never stored on 77fe systems.
• Correspondence: Any communications you submit to 77fe support, including live chat transcripts, email exchanges, and feedback forms.

2.2 Data Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, and mobile network information.
• Usage data: Pages visited, games accessed, session duration, bet history, deposit and withdrawal timestamps, and navigation paths within the Platform.
• Cookie data: Information collected via cookies and similar technologies as described in Section 8.

2.3 Data from Third Parties

77fe may receive personal data from third-party identity verification providers, payment processors, and fraud prevention services as part of the KYC and payment processing workflows.

3. How We Use Your Personal Data

77fe uses the personal data it collects for the following purposes:

• Account management: To create and maintain your 77fe account, authenticate your identity at login, and manage account settings and preferences.
• Payment processing: To process deposits, withdrawals, and refunds via JazzCash, Easypaisa, and Pakistani banking channels, and to maintain an accurate transaction history.
• KYC and compliance: To verify your identity and age (18+), comply with anti-money laundering (AML) obligations, and fulfil any reporting requirements under applicable law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where account patterns suggest potential harm, including enforcing deposit limits, cool-off periods, and self-exclusion requests.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of support provided.
• Platform improvement: To analyse usage patterns and Platform performance in order to improve game offerings, site functionality, and user experience.
• Marketing communications: To send you promotional offers and platform updates where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

77fe processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 77fe — i.e., to operate your account, process payments, and provide gaming services.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and data retention requirements.
• Legitimate interests: Processing necessary for 77fe's legitimate business interests, including fraud prevention, security, responsible gaming monitoring, and Platform analytics, provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the receipt of marketing communications. You may withdraw consent at any time by contacting support or using the opt-out mechanism in any marketing email.

5. Sharing of Personal Data

77fe does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service providers: With third-party companies engaged to provide services on 77fe's behalf, including payment processors (JazzCash, Easypaisa, banking partners), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by 77fe and in accordance with applicable data protection standards.
• Regulatory and law enforcement: Where required by applicable law, court order, or regulatory authority, 77fe will disclose personal data to the relevant bodies. This includes mandatory reporting obligations under AML frameworks.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material portion of 77fe's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
• With your consent: In any other circumstances where you have provided explicit consent to the sharing.

6. International Data Transfers

The 77fe Platform operates internationally, and your personal data may be transferred to and processed in countries outside Pakistan where 77fe's servers, service providers, or affiliated entities are located.

Where such transfers occur, 77fe takes appropriate steps to ensure that your data receives an adequate level of protection, including through the use of contractual safeguards between 77fe and its service providers. If you have questions about the specific safeguards applied to your data in connection with international transfers, please contact the support team.

7. Data Retention

77fe retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations.

In general terms:

• Account data is retained for the duration of the active account and for a period of not less than five years following account closure, in compliance with AML and gaming regulatory retention requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity and KYC documentation is retained for the period required by applicable law from the date of verification or account closure, whichever is later.
• Marketing data is retained until you withdraw consent or unsubscribe.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 77fe's data disposal procedures.

8. Cookies & Similar Technologies

The 77fe Platform uses cookies — small text files stored on your device — to provide, improve, and secure the Platform. The categories of cookies used by 77fe are as follows:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, authentication, and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and personalise your experience, such as language settings and game history.
• Analytics cookies: Used to understand how players navigate and use the Platform, allowing 77fe to improve site performance and game offerings. Data collected is aggregated and does not identify individual users.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 77fe Platform. 77fe does not use cookies to track your activity across unrelated third-party websites.

9. Data Security

77fe implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data transmitted between your device and 77fe servers.
• Encrypted storage of sensitive account and payment data.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options available to all 77fe account holders.

While 77fe takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your account credentials and for notifying 77fe immediately if you suspect any unauthorised access to your account.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data held by 77fe:

• Right of access: You may request a copy of the personal data 77fe holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to 77fe's legal and regulatory retention obligations.
• Right to restriction: You may request that processing of your personal data be restricted in defined circumstances.
• Right to object: You may object to processing based on 77fe's legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 77fe's support team. 77fe will respond to all data rights requests within the timeframe required by applicable law, and no later than 30 days from receipt of the request.

11. Children's Privacy

The 77fe Platform is strictly intended for users aged 18 years and above. 77fe does not knowingly collect personal data from persons under the age of 18. If 77fe becomes aware that a user is under 18, the account will be immediately closed and any associated personal data deleted, subject to any overriding legal retention obligations.

If you believe a person under 18 has created a 77fe account or provided personal data to the Platform, please contact the support team immediately so that the appropriate action can be taken.

12. Changes to This Privacy Policy

77fe reserves the right to update this Privacy Policy at any time. Where changes are material, 77fe will notify registered users by email or through a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 77fe Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and may request account closure by contacting the support team.

13. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 77fe, please contact the support team through the live chat feature available within your account, or by email at the address listed in the footer of this page.

77fe's support team is available 24 hours a day, 7 days a week, in English, with Urdu-friendly assistance available on request. Data rights requests submitted by email will be acknowledged within three business days.